IT Incident Management vs. Problem Management - ITIL4
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YouTubeACI Learning
IT Incident Management vs. Problem Management - ITIL4
Do you know how to distinguish a problem from an incident? Whether you're an IT service manager or studying for your ITIL certification, it's important to understand how these two concepts differ. Join Chris in this video to learn the key differences between incident and problem management. Looking for ITIL® training? Check out all of ITProTV ...
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