Vinh Quang Giang on Instagram: "This is the secret to building rapport FAST. If you want to learn how to build rapport with people instantly, it starts by learning how to match and mirror their vocal foundations. This means their rate of speech, their volume, their pitch variety and their tonality. If they are slightly sad, and speaking with low volume, meet them there. Once you meet them where they're at, then you take them to where you want to be."

Small talk isn’t the problem, it is how we do it. Alison Wood Brooks explains that most people hate small talk because they stay on surface level topics for too long. She says conversations become awkward and draining when they never move up the “conversation pyramid” into something more meaningful. Do you enjoy small talk or avoid it? #podcast #communication #bodylanguage #anxiety