Make sure you are in the Admin panel (check the top-right of the screen to see which panel you are in) If it says "Agent," you are in the Admin panel Name: Jane Doe Email : jane.doe(@)osticket.com ...

Note: Create a Windows 10 Virtual Machine with 2 or 4 virtual CPUS to ensure that you are not troubled with hiccups and slow movement throughout the lab. Allow the VM to create a new Vnet which should ...