Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...
DALLAS & MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and conversation intelligence company, today announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) ...
Aspect, a leading provider of cloud-based workforce management solutions, today announced its Q4 2025 product release, delivering AI-powered predictive forecasting for call volume, regional expansion ...
BELMONT, Calif., September 08, 2025--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a ...
While the labor market remains “tight,” employees and candidates aren’t budging on what they expect from their employers. Competitive pay and benefits are often not enough to attract and retain top ...
Customer experience (CX) is now a competitive battleground. In sectors from banking to healthcare, customers expect fast, seamless, and personalised support—often across multiple channels at once. But ...
Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...
MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center. This ...
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