Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Corey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space ...