Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office, and award-winning cloud solutions, today announced the release of Aspect ...

The outlook for contact center workforce optimization (WFO) is outstanding, with the quality and variety of solutions ever-improving (see figure for a functional view of WFO suites). Contact centers ...

SAN RAMON, CA and MINNEAPOLIS, MN--(Marketwired - Jun 22, 2016) - Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, and Calabrio, a leading provider of customer engagement and ...

The FINANCIAL — HP Software on February 26 announced significant enhancements to its Workforce Optimization (WFO) software suite, designed to help contact centers manage call recording, agent ...

DUBLIN, Feb. 21, 2020 /PRNewswire/ -- The "2019-2020 Workforce Optimization Product and Market Report" report has been added to ResearchAndMarkets.com's offering. Demand for traditional workforce ...

FRANKLIN, Tenn. & PRAGUE--(BUSINESS WIRE)--ZOOM International, a provider of omnichannel customer experience and workforce optimization (WFO) software for contact centers, today announced major news ...

The contact center workforce optimization (WFO) software market has reached a turning point. According to DMG Consulting’s 2016 “WFO Mid-Year Market Share Report,” the total company revenue for the ...