Very seldom do voicebot designers put in the effort to take advantage of even the lowest hanging fruit at their disposal to deliver user delight. For a medium that is as unsparing and spartan in its ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates complex call centers with self-improving voice AI agents. Generative AI (GenAI) is omnipresent in the current news cycle. Contact centers are ...

Meesho has launched a multilingual, generative artificial intelligence-powered voicebot to automate all of its customer-facing calls, as the e-commerce marketplace strives to optimise costs. The ...

How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer? A few months ago, I posted a Linkedin survey that asked this question: "How do you think a ...

Kotak Mahindra Bank (Kotak) today announced the launch of Keya, which it claimed to be India’s first AI-powered bilingual voicebot in the banking sector The bank claimed that the voicebot more than ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The smart speaker industry is on the upswing. That’s according to a ...