The move to standardize processes has gone overboard, say M. Eric Johnson and Joseph M. Hall in this month’s Harvard Business Review. Some processes, they argue, are more akin to art than science and ...

Leading German filtration company MANN+HUMMEL has adopted Celonis’ Execution Management System (EMS) in a bid to scale process standardization across the organization, extract value and help with its ...

At our recent Summit for Leaders in Finance Shared Services, Kim Rankel, Director of Procure to Pay at Eli Lilly shared the impressive story of how Eli Lilly standardized their procure-to-pay process ...

When digging into the data from September 2009 Global State Of Enterprise Architecture Online Survey, I found an interesting correlation in the data: Survey respondents who reported a high degree of ...

Abstract: We empirically investigate the interplay and impact of process standardization and IT intensity on business process performance in terms of efficiency, quality, control, and processing time.

Standardization is hard. Why? Because overcoming resistance to change is hard. Which means communication is key as you grow your Knowledge and Process Management programs. Many organizations, ...