The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Benchmarking is a systematic approach to analyzing processes. It can be used in process improvement to measure performance.

America’s end-of-first-life center will be evaluating and refining how it keeps track of equipment and how it records training, over the next year. Sierra Army Depot senior leaders gathered, March 14, ...