Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

Content is a notoriously loose marketing term. There is no generally accepted definition, or agreement on the role it should play for brands, or how it should be measured. Agencies and clients ...

Virgin Media O2 customers will know all too well how frustrating dealing with the telecoms giant can be. The company, which merged the two major brands in 2021, has often topped the list of the most ...

Millions of Virgin Media and O2 customers face a major change which could benefit them. Virgin Media O2 has created and launched a new AI tool, Lumi AI, to help customer service agents provide faster, ...

Well this is awkward. An O2 customer who'd spent some fairly infuriating time chatting to an operator from the phone network has spoken out about how pissed off she was to discover that said customer ...

Telefónica, the parent organisation behind the O2 mobile network, will implement Nokia Software’s Service Operation Center (SOC) platform in its UK business over the next 18 months as it transitions ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

A Midlands O2 customer says the company failed to flag a five-hour scam phone call that cost them £914. It took the money for a call to Tunisia even though the customer, from Loughborough in the East ...

Mobile network O2 has announced the axing of its pay-as-you-go data-only SIM services, which will take effect on January 31. These SIMs enabled users to purchase internet data for use within a ...

O2 is set to shut down its pay-as-you-go data-only mobile SIM service later this month, a move that will affect those who currently rely on these SIMs for internet access. These data-only SIM cards ...

-- Virgin Media O2 has set up a new UK team of over 500 highly skilled customer service agents dedicated to resolving the most complicated and sensitive issues, including bereavements, complex ...