If your business is like most, you probably use email for internal and external communications in sales, marketing, and even customer service. So if you want higher profitability and customer ...

Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure IT Service Delivery? The benefits of measuring IT service delivery are clear. If you resolve a customer IT ...

Once upon a time, people would buy goods or services they needed and go on about their day. Leaving reviews wasn’t a thing. Expecting a company to go above and beyond what you wanted wasn’t a thing.