Agent Assist – Avaya machine-learning algorithms can be applied to Google Cloud CCAI to determine the next best action by the agent, delivering the right information, step-by-step guidance, and ...

Numerous Google Cloud services, including those used widely within healthcare, such as Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist and Contact Center AI, were down for nearly four ...

Kapture CX, a leading GenAI-powered customer experience (CX) automation platform, has announced a collaboration with Google Cloud to deliver advanced, AI-driven customer experience solutions across ...