As artificial intelligence (AI) systems have gained steam in 2023, so have business efforts to implement them into their day-to-day operations. Many companies are feeling pressure to adapt, as the ...

In the dynamic landscape of banking technology, where customer experience increasingly defines market leadership, the successful implementation of the Salesforce Customer Service Portal (SCSP) stands ...

Editor’s note: Shri Nandan caught up with us before taking on her new role at Comcast. Also, did you know Nandan will be one of the featured speakers at CMSWire's inaugural THRIVE conference in ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...

Did you know your business’s biggest money maker is not actually your most popular product? It is often overlooked, but every online business’s primary product is and always will be their customer ...