Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

No matter your industry, whether hospitality or financial services, quality customer service has become a major differentiating factor for businesses – often forming one of the key reasons for repeat ...

Individuals entering the workforce expect to be compensated for their labor. While each person will have a unique motivation to work, compensation is a large consideration. Compensation packages vary ...

New businesses can sometimes treat customer service as if it were a fortune cookie that you pass out to diners leaving a restaurant as a gesture of thanks. When a new business sets up its shop—online ...

The perspective of the modern consumer has shifted. Expectations have become more complex and today’s customers expect to receive more than traditional customer service protocols. They now expect a ...

We all know how frustrating bad customer service can be. You’re put on hold forever, or repeatedly disconnected. And when you finally reach an actual human being, they have no idea how to solve your ...

Heroes are born out of moments of crisis. The world has definitely seen its fair share of crises in the last six months, but it has also seen incredible heroes. During challenging times, companies and ...

Omnichannel customer service is the integration of systems to establish a streamlined shopping experience for customers across all channels. These channels include ecommerce, applications, physical ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer service can make or break a brand. When it comes to ...