Maybe its because this reporter has never actually worked in a call center, but its fascinating to see the actual script to be used by agents of the controversial new Equal Employment Opportunity Call ...

I am constantly asked for the perfect call center script that contractors can modify to make their own, but the fact these contractors know they’ll want to change it indicates they already know canned ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

A well-crafted call center script not only provides structure but also enhances the overall customer experience. While many believe that scripts make conversations sound robotic, the right approach to ...