Customer experience (CX) programs that have been running for several years are often in a Catch-22: the program has lost buy-in because it is not perceived to produce actionable insights; however, ...

CX（顧客体験）プラットフォーム「KARTE」を提供する株式会社プレイド（東京都中央区：代表取締役CEO 倉橋健太 以下、「プレイド」とする）は、パートナー企業によるKARTEをはじめとしたPLAID社製品を用いたCX向上を支援するパートナープログラム「KARTE Partner ...

Survey of 160+ CX decision makers at global enterprises finds customer frustration with automation and chatbots to be top challenge in delivering effective customer service Value-based routing–the ...

LEHI, UT / ACCESSWIRE / February 13, 2024 / Platform One, a leading provider of managed solutions for customer experience (CX) enhancement, proudly announces the launch of its latest tool for CX ...

LINEヤフー株式会社（以下、LINEヤフー）は、当社が提供する各種法人向けサービスの運用および運用サポート、調査まで幅広く、各領域に特化したパートナーを認定する「LINEヤフー Partner Program」において、2024年度の「CX Partner」に6社を認定しました。

The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative ...

THE CHALLENGES OF 2022 will create an inflection point for customer experience (CX) programs in 2023—and many will not survive. Last year was a rough one for CX programs as companies lost their focus ...

In the world of seemingly identical customer experience (CX) programs, differentiation is the unsung hero that can set your company apart from the competition. Kantar asserts in its company blog that ...

Empowering Professionals with Tailored Insights to Elevate Customer Experience Excellence LEHI, UT / ACCESSWIRE / February 13, 2024 / Platform One, a leading provider of managed solutions for customer ...