KANSAS CITY, Mo. — KCPD 911 dispatch implemented a new feature to try and help problems that are slowing down their ability to take calls. The system will automatically call back anyone that makes a ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

The firm said this will include a new automatic call-back service, through a new phone line, to help customers regarding any issues with orders. Evri is hiring more than 6,500 colleagues to help it ...

Delivery giant Evri has said it is investing £46 million to boost its customer service and operations ahead of the busy Christmas period. It said this will include a new automatic call-back service, ...